Post date: Aug 09, 2010 5:4:6 AM
August 6, 2010
Dear Valued Customer:
This is notification that eApps Hosting will be performing a network maintenance event affecting your service on two occasions as listed below.
Thursday, August 12, 2010 @ 2:00 AM, Eastern Daylight Time (GMT-4)
This is a 3 hour maintenance window. YOUR SITE WILL BE IMPACTED FOR A VERY BRIEF PERIOD OF TIME BY THIS MAINTENANCE EVENT! Please accept our apologies but this maintenance event is required to ensure the best quality of service. While this is a 3 hour maintenance window we expect your service to be impacted for 30 seconds or less during that period.
eApps Hosting is committed to providing the highest possible quality of service and therefore we proactively notify you so that you may have the opportunity to manage your business appropriately.
Work to be performed: eApps Hosting’s upstream network provider will be performing upgrades to redundant network equipment. This is regular maintenance to upgrade the operating system on network routers as recommended by the vendor. This is a redundant service and only one network feed will be impacted at a time.
Your server WILL NOT be restarted or impacted in any way. However, the maintenance may result in a very short loss of network connectivity while the networking service is switched between redundant feeds. The estimated network outage time is 30 Seconds or less. We ask that you refrain from performing administration on your server during the 3 hour maintenance window.
Risk: (High) – The overall eApps network will be fully operational during the maintenance window, however your servers network connectivity will have a brief outage for up to 30 seconds during the maintenance period.
*******************************************
Saturday, August 14, 2010 @ 12:01 AM, Eastern Daylight Time (GMT-4)
This is a 1 hour maintenance window. YOUR SITE WILL BE IMPACTED FOR A VERY BRIEF PERIOD OF TIME BY THIS MAINTENANCE EVENT! Please accept our apologies but this maintenance event is required to ensure the best quality of service. While this is a 1 hour maintenance window we expect your service to be impacted for 5 minutes or less during that period.
eApps Hosting is committed to providing the highest possible quality of service and therefore we proactively notify you so that you may have the opportunity to manage your business appropriately.
Work to be performed: eApps Hosting will be performing a minor network configuration change. We are required to change the IP addresses associated with our border equipment due to an address scheme change in the data center. This is a very quick change that will be coordinated with our upstream provider. Your server WILL NOT be restarted or impacted in any way. However, the maintenance will result in a very short loss of network connectivity while the networking service is refreshed. The estimated network outage time is 5 minutes or less. We ask that you refrain from performing administration on your server during the 1 hour maintenance window.
Risk: (High) – The overall eApps internal network will be fully operational during the maintenance window, but the network service to your site will experience an outage for up to 5 minutes during the maintenance period.
*******************************************